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Ing techniues and reduce complaints; break down internal communication barriers; get your customers to be an active reference for youClear and concise in approach and full of checklists practical advice and case studies that bring concepts and ideas to li.
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T of the customer care process including how to find out what your customer wants rather than what you think they want; stop losing business and gain market share; create a customer focused team; achieve continuous improvement; develop robust problem solv.
Pat Wellington Ë 6 characters
Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders but also cement customer relationships and develop loyaltyand thus increase profitsThe book covers every aspec.
- Effective Customer Care
- Pat Wellington
- 20 July 2019 Pat Wellington